Related skills
vmware intune connectwise o365 automate📋 Description
- Customer satisfaction via world-class support services.
- Optimize productivity on tickets and projects.
- Prioritize work via ticket/project status.
- Troubleshoot network issues and escalate as needed.
- Ticket quality control and management.
- Provide customer service via phone, video, and email.
🎯 Requirements
- 3-5 years Systems Engineer experience.
- Troubleshoot and configure VMware, O365, backups, desktops, Windows.
- Proficiency with Microsoft, Mac, and virtualization services.
- Plan and execute hardware/firmware upgrades including patching.
- Knowledge of current network hardware, protocols, and internet standards.
- 2+ years in a customer-facing role; MSP tools like Intune, ConnectWise, Automate.
🎁 Benefits
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 28 PTO Days including company holidays
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