Related skills
b2b saas account management customer success renewals stakeholder management📋 Description
- Build and nurture relationships with key stakeholders to drive retention and growth
- Conduct discovery with customers to understand objectives and uncover use cases
- Establish a trusted advisor relationship to ensure customers realize value
- Act as a subject matter expert for applying Synthesia in enterprises
- Monitor utilization and deploy strategies to increase engagement and adoption
- Lead Quarterly Business Reviews with senior stakeholders to drive outcomes
🎯 Requirements
- Customer-facing CS/Account/Technical TAM in B2B SaaS
- Manage up to 35 strategic accounts from onboarding to renewal
- Track risk, forecast, identify growth opportunities
- Establish trusted advisor relationships, driving value from Synthesia
- Onboard new clients and build key relationships in early months
- Lead regular client check-ins with senior stakeholders
🎁 Benefits
- Competitive salary + stock options in Series D startup
- Paid parental leave
- 25 days of annual leave + holidays + paid sick leave
- 100% Medical, Dental & Vision
- 401k Plan
- Brand new computer + monitor
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