HR Operations Analyst

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers .

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. .

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

The HR Operations Analyst, plays a key role in creating and maintaining a positive, seamless employee experience by assisting employees with their day-to-day HR requests. Additionally, they facilitate core elements of the employee life cycle including onboarding, employee relations, benefits, leave of absence, and off boarding. The role project manages the development, implementation, and administration of current and new HR operations programs, resources, and process optimizations. The HR Operations Analyst will be part of a global HR team.

Responsibilities:

• Resolves employee inquiries in a timely manner by utilizing a ticketing management system and leveraging their knowledge of Symphony’s benefits, policies, employment verification, programs, systems, and other day-to-day HR items
• Is a super user of Workday, optimizing and managing process and improvements in the tool
• Administers and manages employee immigration and mobility programs, including vendor management, process improvement and the employee experience.
• Partners with HR team members and other business stakeholders to identify and address areas of improvement in the immigration and mobility programs
• Supports and facilitates the development, enhancement, and execution of onboarding and off- boarding processes
• Excels in data management and analysis. Ensures and regularly reports on accurate data in our systems to inform business decisions
• Manages and coordinates internal HR operations related communications including writing content for firm-wide use
• Ensures employee documentation is accurate, current, and compliant
• Assists with ongoing development and improvement of HR programs, process, and procedures

Required Qualifications:

• High proficiency in Workday including experience with system testing and building processes within the system across multiple modules. Certifications in Workday are a plus.
• Experience with immigration and mobility programs
• Passionate about data, accuracy, and its use in business decisions. Meticulously detailed and accurate across work delivered.
• Posses a deep understanding of global employment practices. Knowledge and experience with employment practices in the UK, USA, Sweden, France, Israel, and Asia is a plus.
• Project management, excellent attention to detail and problem-solving skills
• Maintains the utmost confidentiality, exemplifies sound judgment, and handles sensitive information discreetly
• Strong interpersonal, written and verbal communication, and organizational skills
• Thinks globally and acts as part of a global and collaborative team
• Performs best in fast-paced and collaborative team environments;
• Prioritizes effectively and can manage and execute multiple projects at once
• Proficiency in Google Suite, Greenhouse, and Workday
• Experience working in an environment where work is driven and completed via a chat platform is a plus

Compensation:

• Competitive Salary
• Bonus Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.