Sustenance Engineer - Technical Support / Software Engineer in test (Production Focus)

📋 Description

• Own end-to-end management of software incidents and resolutions.
• Coordinate customer break/fix reports and stakeholder updates.
• Perform root cause analysis and coordinate with R&D.
• Own production issues and incident timelines.
• Work at the intersection of QA, tech support, and R&D.
• Drive cross-team coordination and incident prevention.

🎯 Requirements

• Bachelor’s degree in CS/IT or related field; ITIL certs a plus.
• 3+ years as QA Automation, Software Engineer, or Software Developer.
• 5+ years in production support or technical troubleshooting.
• Strong understanding of software development lifecycle.
• Proficient at reading and analyzing application logs.
• Experience with incident management tools (JIRA, ServiceNow).

🎁 Benefits

• Collaborative, learning-oriented env with growth opportunities.
• Influence process improvements and prevention strategies.
• Work with R&D and engineering on real production challenges.
• Deep exposure to system behavior and complex software.
• Global cross-functional teamwork and impact.
• Improve incident detection and handling processes.