Related skills
github sre jira ci/cd monitoring📋 Description
- End-to-end ticket lifecycle ownership from triage to deployment
- Lead incident response as Incident Commander during outages
- Manage rotating squad and ensure ownership after rotation
- Enforce structured issue qualification: reproducibility/severity/workarounds
- Act as primary liaison among Engineering, Support, CS, and Product
- Drive data-driven metrics for rapid, permanent resolutions
🎯 Requirements
- SRE or Tier 3 support background in SaaS/data platforms
- Proven incident command experience in production outages
- Deep expertise with Jira, GitHub, CI/CD, monitoring tools
- Excellent written and spoken English communication
- Strong ownership mindset; ability to drive through complexity
- Experience using AI for incident triage (nice to have)
🎁 Benefits
- Innovative, fast-growing data management company
- Collaborative, diverse team culture
- Competitive salary and benefits package
- Flexible work arrangements: remote or hybrid
- Opportunities for professional growth
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