Related skills
datadog snowflake sql tableau voip📋 Description
- Embed customer supportability in PDLC via design reviews with R&D.
- Analyze support data and customer feedback to influence RD roadmap.
- Specify proactive product features to reduce friction and tickets.
- Coordinate Global Ops readiness with training, docs, and tooling.
- Collaborate with R&D to translate customer use cases into requirements.
🎯 Requirements
- 5+ years in technical support, product ops, TAM, or engineering.
- Experience with APIs and VOIP in development or support.
- Analytical skills with data tools: Splunk, DataDog, Snowflake, SQL, Tableau.
- Excellent communication and influence skills to advocate for customer needs.
- Nice to have: project management, scripting in Python/Java/Node.js, UX principles.
🎁 Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare and retirement savings
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!