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mysql cisco vmware ms sql palo alto📋 Description
- Follow and respond to triage issues within SLA
- Engage with customers via phone, in person, virtual meetings, portal
- Install hardware upgrades and replacements
- Support complex customer environments across IT cloud platforms
- Create and update internal documentation and customer materials
- Provide after-hours on-call support for high availability
🎯 Requirements
- 3-5 years of experience in technical support (systems admin or networking)
- IBM i, Windows, Unix, and/or Linux server OS
- Virtualization tech: VMware, Nutanix AHV, or HyperV
- LAN/WAN networks: Cisco, Juniper, Arista
- Firewalls: Palo Alto, Fortigate, Cisco ASA
- Excellent written and verbal communication skills
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