Follow and respond to triage issues within SLA.
Engage with customers via phone, in-person, virtual meetings, portal, and ServiceNow.
Install hardware upgrades and parts replacements.
Support complex environments across virtualization, backup, networks, and storage.
Create/update internal docs and customer-facing support materials.
Maintain Data Center facility access and document all communications.

🎯 Requirements

3-5 years in a technical support role with system admin or networking focus
Intermediate knowledge in OS, virtualization, networks, or storage
IBM i, Windows, Unix, and/or Linux server OS
Virtualization technologies (VMware, Nutanix AHV, or HyperV)
LAN/WAN Networks (Cisco, Juniper, Arista)
Firewalls (Palo Alto, Fortigate, Cisco ASA)
Databases (MySQL, MS SQL, Mongo)

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