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mongodb mysql cisco vmware hyper-v📋 Description
- Follow and respond to triage issues within SLA.
- Engage with customers via phone, in person, virtual meetings, and portal.
- Install hardware upgrades and parts replacements.
- Support complex customer environments across IT cloud platforms.
- Perform network, OS, SAN, backup, firewall, DNS, server and VM tasks.
- Create and update internal documentation and customer-facing materials.
🎯 Requirements
- 3-5 years in technical support with focus on system administration or networking.
- Windows/Unix/Linux servers; IBM i
- Virtualization: VMware, Nutanix AHV, Hyper-V
- LAN/WAN; Firewalls: Cisco, Palo Alto, Fortigate
- Web services and databases: Apache/IIS, MySQL, MS SQL, Mongo
- Strong communication, problem solving, and customer service
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