Related skills
linux windows cisco vmware hyper-v📋 Description
- Follow and respond to triage issues within SLAs
- Engage with customers via phone, in person, virtual meetings, and portal
- Install hardware upgrades and parts replacements
- Support complex environments with IT cloud platforms
- Perform network, OS, SAN, backup, firewall, DNS, hardware, VM tasks
- Create and update internal docs and customer materials
🎯 Requirements
- 3-5 years in tech support focused on sys admin or networking
- Intermediate knowledge in IBM i, Windows, Unix, Linux
- Virtualization: VMware, Nutanix AHV, Hyper-V
- Server hardware: Dell, HPE, Lenovo
- LAN/WAN networks: Cisco, Juniper, Arista
- Firewalls: Palo Alto, Fortinet, Cisco ASA
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