Related skills
windows microsoft office vpn itil network concepts📋 Description
- Serve as the first point of contact for IT support requests via Service Desk
- Troubleshoot hardware, software, peripherals, and enterprise apps
- Manage ticketing systems for timely resolution and escalation
- Perform password resets and remote provisioning for end users
- Administer enterprise device management across the global environment
- Troubleshoot VPN and network connectivity for remote users
🎯 Requirements
- 2+ years in IT support or helpdesk
- Windows/Mac OS, Microsoft Office, remote support, ticketing
- Active Directory administration (users/groups/policies)
- Wired/wireless networking concepts and protocols
- Strong problem solving and communication skills
- Certifications such as CompTIA A+, Network+, ITIL a plus
🎁 Benefits
- Full benefits package
- RSUs included
- Career growth opportunities
- Inclusive, diverse team
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