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saas windows networking macos vpn📋 Description
- Serve as the first IT support contact via Service Desk tickets and walk-ins.
- Troubleshoot hardware, software, and enterprise apps for global users.
- Manage tickets with timely resolution and proper escalation.
- Perform password resets, account provisioning, and remote support.
- Administer enterprise devices within the Five9 global environment.
- Collaborate on global IT projects with colleagues across sites.
🎯 Requirements
- 2+ years of IT support or helpdesk experience.
- Windows and Mac OS experience.
- Familiarity with Active Directory.
- Understanding of networking concepts and VPN.
- Strong problem-solving and communication skills.
- Certifications such as CompTIA A+/Network+/ITIL are a plus.
🎁 Benefits
- Base salary plus monthly commissions/bonus and RSUs.
- Full benefits package.
- Growth opportunities in a fast-paced environment.
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