Serve as the first point of contact for IT support via tickets.
Troubleshoot hardware, software, peripherals, and apps for global users.
Manage ticketing systems for timely resolution and escalation.
Perform password resets, provisioning, and remote assistance.
Administer enterprise devices and end-user computing in Five9's global environment.
Collaborate on global IT projects and provide after-hours support.

🎯 Requirements

2+ years in IT support or helpdesk roles.
Windows/Mac OS, Microsoft Office, remote support tools, and ticketing systems.
Familiarity with Active Directory for user, group, and policy administration.
Understanding of network concepts (wired/wireless) and VPN.
Strong problem-solving and written/verbal communication skills.
Ability to work independently or in a team.

🎁 Benefits

Competitive compensation package.
RSUs and bonus opportunities.
Full benefits package.
Global IT project exposure.
Inclusive, collaborative culture.

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