Related skills
kpi data analysis customer service leadership english📋 Description
- Provide performance feedback to teammates and ensure the team hits KPIs.
- Identify patterns in incoming requests and translate into actions.
- Develop strategies to improve customer service experience and satisfaction.
- Manage talents with empowerment to foster development and a positive culture.
- Lead by example, set high standards and go the extra mile when needed.
🎯 Requirements
- You have led or want to lead a customer-facing team.
- You enjoy leading and growing a team and helping them understand their role and the value of service.
- You are tech-savvy and enjoy teaching others to shape the best customer support.
- You translate data into actions and explain KPI progress to the core team.
- You have a can-do attitude and thrive in a fast-paced environment.
- You are fluent in Azerbaijani and English; Russian is a plus.
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