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customer service leadership kpis csat📋 Description
- People management: lead 20-25 staff and develop them.
- Recruiting, mentoring and managing team performance.
- Leading by example and raising service standards.
- Leading operations: set guidelines for high-volume support.
- Strategizing with cross-functional teams to scale.
- Relating and communicating with customers, couriers and merchants.
🎯 Requirements
- Led a customer-facing team.
- Enjoy leading and growing a team.
- Think on your feet and multitask.
- Work well under pressure with high workload.
- Tech-savvy and able to teach others how to use support tools.
- Excellent communicator in Greek and English.
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