Related skills
kpi customer support data analysis mentoring cross-functional collaboration📋 Description
- Lead and grow a high-performing customer support team.
- Hire top talent, mentor, and manage performance.
- Set ambitious service targets and lead by example.
- Run team engagement initiatives (feedback sessions, workshops).
- Analyze data to translate insights into improvements.
- Collaborate cross-functionally for consistent tone and service.
🎯 Requirements
- Previous experience leading a customer-facing team.
- Strong communication in Hungarian and English.
- Analytical mindset; turn data into actionable steps.
- Passion for mentoring and helping others grow.
- Ability to multitask and thrive in a fast-paced environment.
- Hands-on, proactive, and solutions-oriented attitude.
🎁 Benefits
- Wolt Credits
- Employee Assistance Programme (EAP)
- Cafeteria - SZÉP card - Wolt Magyarország Kft
- Breakfast, fruits, and snacks in the office
- Dog-friendly office
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