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reporting data analysis ai leadership automation📋 Description
- Lead a customer-support team to deliver world-class service.
- Analyze trends and drive data-driven improvements.
- Hire, mentor, and manage team to meet SLAs and CSAT.
- Collaborate with other teams and local markets.
- Drive automation and reporting using AI tools.
- Keep the team adaptable in a fast-paced environment.
🎯 Requirements
- Proven leadership in customer support or CX (phone and chat).
- Strong analytical skills; turn data into action.
- Fluent in Italian (C1), English (B2), and Romanian.
- People person who motivates and empowers others.
- Tech-savvy and eager to learn (and teach) new tools.
- Comfortable making decisions and improving SLAs and CSAT.
🎁 Benefits
- Remote work in Romania.
- Join a fast-growing European tech company.
- Opportunity to leverage AI tools to improve reporting and processes.
- Collaborative, diverse, inclusive team culture.
- Growth and ownership opportunities.
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