Related skills
data analysis customer service ai leadership csat📋 Description
- Lead by example and champion customer obsession in every interaction.
- Analyze data to spot trends and drive improvements.
- Hire, mentor and manage the team to hit service goals.
- Collaborate with other teams and local markets.
- Adopt AI tools to simplify reporting and automate tasks.
🎯 Requirements
- Proven leadership in customer support or CX.
- Strong analytical skills; turn data into action.
- Fluent in Serbian and English (C1).
- People person who motivates others.
- Tech-savvy and eager to learn new tools.
- Can-do attitude in a fast-paced environment.
- Decisive, able to manage performance to SLAs and CSAT.
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