Related skills
customer service scheduling kpis sla csat📋 Description
- Lead and develop a high-performing support team
- Drive a customer-obsessed culture by example
- Own team performance: KPIs, productivity, quality
- Set clear performance goals with regular feedback
- Manage daily operations: shift planning and scheduling
- Lead shifts and support reps to ensure smooth ops
🎯 Requirements
- Strong background in customer service with CSAT, SLA metrics
- Proven experience leading and managing a customer service or support team
- Experience setting performance goals and giving feedback
- Office-based full-time Mon-Fri 09:00–18:00
- Proficient in Kazakh, Russian, and English
- At least 1 year of experience at Wolt or as a Shift Lead
🎁 Benefits
- Fast-growing environment with ownership and impact
- Collaborative, supportive team culture
- Global network across 30+ countries
- Leadership and personal growth opportunities
- Influence local customer experience and partner relations
- Dynamic, entrepreneurial workplace
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