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node.js react mongodb typescript elasticsearch📋 Description
- Lead and develop a team of 7 Technical Support Engineers
- Own team operations, scheduling and performance
- Monitor SLA, response times, resolution, CSAT
- Improve support workflows, docs, and processes
- Capture customer feedback to influence roadmap
🎯 Requirements
- English — C1+, comfortable with US teams
- Russian fluent, internal comms
- 2+ years leading a Technical Support team
- Experience leading 5+ support engineers
- Strong knowledge of support ops and metrics
- Proven coaching and mentoring skills
🎁 Benefits
- 20 working days leave + holidays annually
- Private health insurance for family
- 100% paid telemedicine plan
- Home office setup assistance
- English learning courses
- Remote working
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