Lead and develop a team of 7 Technical Support Engineers.
Manage Lead Support Engineers on initiatives like Knowledge Base, AI tooling, onboarding.
Conduct regular 1:1s, coaching, and performance reviews.
Own the operational performance of the team; monitor SLA, response times, CSAT.
Work with the Support Operations Manager to maintain quality and customer satisfaction.
Manage workload distribution, team scheduling, and drive process improvements.

🎯 Requirements

English — C1 or higher; comfortable working with US teams.
Russian — fluent; used for internal communication.
2+ years leading a Technical Support team.
Experience leading teams of 5+ engineers.
Strong understanding of support metrics (SLA, response times, CSAT).
Proven ability to coach and develop engineers; data-driven decisions.

🎁 Benefits

30 days off
100% paid telemedicine plan
Home Office Setup Assistance
English learning courses
Relevant professional education
Remote working

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