Related skills
customer service coaching leadership ai tools csat📋 Description
- Lead and coach a team of ~8 customer support reps.
- Coach demos and account setups for polished delivery.
- Identify gaps and build targeted coaching plans.
- Use CSAT, FCR, and Quality metrics to guide coaching.
- Build an inclusive culture with 1:1s and team meetings.
- Lead through change with empathy and cross-functional advocacy.
🎯 Requirements
- 5 years of leadership in high-touch customer service.
- Strong coach and mentor; motivate, develop, and retain people.
- Own initiatives to drive outcomes for team and customers.
- Customer-obsessed mindset delivering best-in-class experiences.
- Use data to understand patterns and guide improvements.
- Clear communicator across 1:1s, team meetings, and Slack.
🎁 Benefits
- Salary range: $75,000-$105,000 USD per year.
- Comprehensive benefits package.
- Salary transparency with a short compensation video.
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