Related skills
json zapier javascript react intercom📋 Description
- Architect Zendesk-driven systems, routing, triggers, and SLAs.
- Integration management across Zendesk, ZIS, Intercom using n8n & Zapier.
- Advanced config with JSON, Liquid, React, Tailwind for apps/themes.
- QA governance, DR planning, and regression testing.
- Documentation of workflows and API interactions; knowledge base.
- Data visibility via dashboards; ensure data integrity.
🎯 Requirements
- 3+ years in Support Operations or Systems Analysis.
- Zendesk expert: Triggers, Automations, Liquid, API usage.
- JSON/JavaScript fluency; experience with n8n or Zapier.
- QA discipline: test cases, staging environments, regression testing.
- Documentation: write tech docs for engineers and support agents.
- Resilience: backups and disaster recovery planning for SaaS.
- Nice to have: React or Tailwind CSS; Zendesk App Framework (ZAF).
🎁 Benefits
- Meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- Culture and values across a global team.
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