Related skills
payroll excel hr systems ticketing restaurant management📋 Description
- Respond to technical support tickets
- Prompt customers for info to troubleshoot issues
- Reach out by phone or screen share to understand problems
- Help customers understand R365 payroll integration
- Diagnose and document software defects and escalate
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in self-help documentation
- Share ticket trends with the Implementation Team
- Conduct basic training as needed
- Other duties as assigned
🎯 Requirements
- Background in Payroll and HR Systems
- High attention to detail
- Excel knowledge
- Flexible and adaptable to client needs
- Solution-oriented, articulate under pressure
- Strong written and verbal communication
- Strong technical aptitude across platforms
- Passion for helping users leverage technology
- Familiarity with restaurant management
- Familiarity with labor scheduling and labor management
- Understanding basic accounting journal entries
- Understanding of labor accruals
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