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crm zendesk email ticketing phone📋 Description
- Respond to customer inquiries via phone, email, SMS, and chat in a professional, timely manner.
- Resolve customer issues and escalate complex cases as needed.
- Provide accurate information about the ESA and microgrant programs Odyssey serves.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with teammates to improve processes and enhance the customer experience.
- Stay up-to-date with company policies and product knowledge.
🎯 Requirements
- 3+ years in a customer support role.
- Experience with Zendesk or a similar contact management system.
- Excellent verbal and written communication skills.
- Fluent in English; Spanish fluency is a plus.
- High school diploma or equivalent; additional education or certifications are a plus.
- Proficiency in using customer support software and tools.
🎁 Benefits
- Remote position for U.S. candidates.
- Preference for residents of TX, UT, GA, LA, IA, WY, or NY.
- Must be authorized to work in the United States full-time.
- Equal opportunity employer; reasonable accommodations available.
- Growth opportunities and cross-functional collaboration.
- Training and development opportunities.
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