Deliver high-quality IT professional services to clients (remote or on-site)
Troubleshoot and resolve network issues; assist with installations and migrations
Prioritize tickets/projects; ensure ticket quality and timely updates
Communicate with clients by phone, video, and email; document work
Occasional on-site visits (<5%) and on-call rotation

🎯 Requirements

3-5 years experience as a Systems Engineer
Troubleshoot and configure VMware, O365, backups, desktops, Windows
Proven experience with Microsoft, Mac, and Virtual services
Plan hardware and firmware upgrades, including patching
Working knowledge of network hardware, protocols, and internet standards
2+ years in a customer-facing MSP role; 2+ years with SaaS products

🎁 Benefits

Full Benefits
Medical, Dental, Vision
401K match
28 PTO Days including company holidays

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