Provide technical support for Restaurant365 platform
Manage customer communications via tickets, chat, and phone
Gather detailed technical and business information from customers to troubleshoot issues
Diagnose configuration, workflow, and data-related issues and deliver accurate solutions
Educate customers on Restaurant365 system functionality and best practices
Route non-technical or non-applicable issues to appropriate teams

🎯 Requirements

High attention to detail with financial data
Strong Excel skills for data review and validation
Flexible and adaptable to shifting customer and team needs
Solution-oriented mindset; troubleshoot under pressure
Excellent written and verbal communication
Strong technical aptitude across multiple support platforms
Experience with integrated systems and data flows between apps
Bachelor's degree in business/finance/accounting/IS (preferred)

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