Own subscription and billing issues from first response to resolution.
Provide clear, empathetic communication when customers face sensitive billing issues.
Triage issues to decide if they are resolved in Support or escalated.
Partner with Finance on invoicing, POs, tax/VAT questions, refunds, and reconciliations.
Partner with Engineering on billing bugs, product edge cases, entitlements, tooling gaps.
Track escalations to completion and provide proactive status updates.

🎯 Requirements

2+ years in customer support, billing ops, revenue ops, or similar.
Experience with subscription billing platforms (Stripe, Chargebee, or similar).
Familiarity with ticketing systems (Zendesk, Pylon, Intercom, etc.).
Excellent written communication and judgment for sensitive billing issues.
Strong attention to detail; manage billing across multiple systems.
Triage ambiguous issues; determine next steps and drive resolution.

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