Support Specialist (Pacific Time)

📋 Description

• Handle inbound support inquiries via phone, email, and chat.
• Triage requests, prioritize issues, and route to the proper team.
• Maintain a speedy response time and high customer satisfaction.
• Develop and foster customer relationships with product support.
• Contribute to the knowledge base and surface relevant content.
• Collaborate with teams to surface root causes and product needs.

🎯 Requirements

• Usually 2+ years of support experience.
• Ability to troubleshoot software-specific problems.
• Strong problem-solving and independent judgment.
• Excellent teammate in fast-growing environments.
• Multitask and prioritize urgent issues.
• Familiarity with Zendesk or equivalent.

🎁 Benefits

• Health, dental, and vision insurance.
• 401(k) with matching.
• Equity.
• Wellness reimbursement of $300/year.
• Life insurance and parental leave.
• Flexible vacation and 12 company-paid holidays.