Related skills
customer support saas excel erp ticketing systems📋 Description
- Support customers via tickets, live chat, and outbound phone
- Guide customers through R365 workflows and best practices
- Troubleshoot common issues using support tools and knowledge base
- Escalate complex issues with clear notes and context
- Manage a personal ticket queue while meeting SLA and quality
- Participate in live chat rotations
🎯 Requirements
- 1+ year experience in customer support, help desk, or call-center (SaaS preferred)
- Strong communication skills (written and verbal)
- High attention to detail and time management
- Ability to work under pressure and stay solution-oriented
- Comfort using ticketing systems, chat tools, and phone support workflows
- Excel skills (sorting, filtering, basic formulas)
- Willingness to learn new software and support processes
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!