Work directly with customers via support tickets to resolve account, billing, and product issues.
Collaborate with the Support team to share user insights across Replit.
Contribute to and maintain the Support team's Knowledge Base.
Partner with Engineering to resolve complex billing escalations.
Help shape and refine support processes as the product grows.

🎯 Requirements

4+ years of customer support experience.
Experience with Zendesk, Stripe, Orb, and ticketing workflows.
Excellent communication and proactive approach.
Ability to work in fast-paced, high-volume environments.
Strong time management and ticket triage skills.
Comfortable working in a metrics-driven environment.

🎁 Benefits

Equity
401(k) program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits

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