Provide email and phone support to Handshake customers via internal ticketing systems.
Resolve questions, bugs, and inquiries; 20–30 emails/day and 10 calls.
Maintain fast response times, timely resolutions, and high-quality support.
Be a support specialist and consultant for Handshake users; collaborate with teams.
Use internal tools to coordinate issues across Support, CS, Product, and Eng.
Contribute 40 hours per week during business hours (Mon-Fri).

🎯 Requirements

Location: US-based remote; reside in listed states.
Hours: Mon-Fri, 8am-5pm ET.
Technical aptitude: learn tools quickly.
Resilience: comfortable with change and ambiguity.
Teamwork: collaborate across teams.
Communication: strong verbal and written skills.

🎁 Benefits

Zendesk experience.
EdTech or Higher Ed experience.
Enterprise SaaS customer support experience.
Cross-functional communication with Success, Sales, Product.

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