Handle inbound support inquiries via phone, email, and chat across varying complexity.
Triage requests, prioritize issues, and route to the proper team.
Maintain speedy response times and high customer satisfaction.
Develop and foster customer relationships by providing product support.
Maintain and contribute to the knowledge base for easy content access.
Communicate root causes with cross-functional teams for product insights.

🎯 Requirements

2+ years of support experience.
Troubleshoot software-specific problems and gather info from users.
Strong problem-solving, quick thinking, and independent judgment.
Excellent teamwork in fast-growing environments; takes initiative.
Multitask and prioritize urgent issues.
Clear and concise verbal and written communication.

🎁 Benefits

Flexible vacation.
12 company-paid holidays.
10 paid sick days.
No work on your birthday.
Health, dental, and vision insurance (including a $0 option).
401(k) with matching.

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