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documentation ai multichannel support customer support tools📋 Description
- Resolve customer inquiries via email, phone, and chat using AI tools.
- Craft thoughtful, personalized responses to various customer requests.
- Triage incoming requests; spot trends to flag for the team.
- Identify, reproduce, and document bugs for Engineering.
- Contribute to team goals and successes.
- Mentor teammates and aid in documentation.
🎯 Requirements
- This role is located within the greater Vancouver area.
- Passionate about customer support and helping a customer-centric team succeed.
- Ability to communicate technical problems clearly and tactfully.
- Strong verbal and written communication skills.
- Empathy, diplomacy, tact, and poise under pressure with customers.
- Comfort with AI tools in a customer support environment.
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