Provide timely, high-quality technical and functional support to end users (remote)
Act as first point of contact for customer queries and service requests
Diagnose, troubleshoot, and resolve application or IT issues
Log incidents and track via ticketing tools
Escalate complex issues and follow up until resolution
Collaborate with internal teams for continuous improvement

🎯 Requirements

2+ years in a Support/IT or Application Support role
Experience with ticketing systems (ServiceNow, Jira, Zendesk)
Strong troubleshooting and problem-solving skills
Familiarity with SQL, APIs, or system logs
Excellent verbal and written communication
Customer-centric mindset; able to work remotely

🎁 Benefits

Permanent role with New Era Technology
Fully remote working model
Opportunity to work with global clients and teams
Learning and growth-oriented environment
Competitive compensation and benefits

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