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slack notion zendesk stripe replit📋 Description
- Handle customer support tickets for account, billing, and product issues
- Meet daily ticket volume and resolution time targets
- Collaborate with Support team to tell the story of our users
- Contribute to and maintain the Support Knowledge Base
- Partner with Engineering to resolve complex billing escalations
- In-office requirement: Foster City, CA; M/W/F
🎯 Requirements
- 4+ years of customer support experience
- Experience with Zendesk, Stripe, Orb, and ticketing workflows
- Excellent communication and proactive questioning
- Ability to work in fast-paced, high-volume environments
- Strong time management and ticket triage
- Comfortable in a metrics-driven environment
🎁 Benefits
- Equity
- 401(k) Program with a 4% match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
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