Related skills
data analysis sql project management stakeholder management apis📋 Description
- Analyze and troubleshoot complex tech issues via user interactions using SQL.
- Develop product/platform expertise with Engineering, Product, and Operations.
- Optimize and scale support processes using data-driven insights.
- Lead continuous improvement to CSAT, contact rate, and SLA.
- Create refined self-help docs to empower users.
- Collaborate with Product and Engineering to improve the platform.
🎯 Requirements
- Mandarin proficiency for daily Greater China communications.
- 4+ years in a customer-facing product support role.
- Proficiency in SQL for data analysis and querying.
- Experience working with APIs.
- Strong problem-solving and issue resolution skills.
- Experience in stakeholder management across teams.
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