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payments analytics saas customer service slas📋 Description
- Respond to creator commission, analytics, and payment tickets from stakeholders.
- Research and resolve creator concerns related to commission tracking and reporting discrepancies.
- Investigate affiliate tracking issues and identify root causes across platforms.
- Review creator performance and commission data to validate payment accuracy.
- Collaborate cross-functionally with product, finance, partnerships, and account management.
- Clearly communicate platform processes, timelines, and troubleshooting steps to creators and partners.
🎯 Requirements
- Bachelor’s degree in Computer Science, Advertising, Business, Communications, or equivalent.
- 3+ years of experience managing technical questions and support issues in a SaaS environment.
- Strong analytical skills with a data-driven mindset.
- Experience communicating technical concepts to non-technical audiences.
- Experience troubleshooting financial and platform-related bugs.
- Experience working within defined SLAs.
🎁 Benefits
- The opportunity to be part of the leading global company in creator commerce.
- A remote-first, productivity-first environment.
- Competitive compensation and benefits package to meet the needs of you and your family.
- 401(k) with LTK company matching.
- Medical Insurance, Vision Insurance, Dental Insurance.
- Paid Maternity Leave and Paid Paternity Leave.
- Summer Fridays and Flexible PTO.
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