Handle support tickets for account, billing, and product issues; meet daily volume and resolution targets.
Collaborate with the Support team to relay user feedback to other teams.
Contribute to and maintain the Support team's Knowledge Base.
Partner with Engineering to resolve complex billing escalations.
Help shape and refine support processes as the product grows.
In-office requirement: Foster City, CA; M/W/F.

🎯 Requirements

4+ years of customer support experience.
Experience with Zendesk, Stripe, Orb, and ticketing workflows.
Excellent communication and proactive problem-solving.
Ability to work in fast-paced, high-volume support environments.
Strong time management and ticket triage skills.
Comfortable in a metrics-driven environment.

🎁 Benefits

Competitive Salary & Equity.
401(k) Program with a 4% match.
Health, Dental, Vision and Life Insurance.
Short Term and Long Term Disability.
Paid Parental, Medical, Caregiver Leave.
Commuter Benefits.

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