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less than a minute ago
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Full time
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Related skills
salesforce cloud google suite📋 Description
- Support HomeMade customers via proactive and reactive communications across multiple channels
- Manage a high volume of inbound/outbound calls and emails (cases)
- Collaborate with Support Partners to onboard and deliver ongoing support
- Provide high quality customer support and guidance to help customers self-manage HCP
- Update customer profiles, accounts and notes; keep Salesforce and partners updated
- Follow up on inquiries, feedback and complaints; escalate when needed
🎯 Requirements
- Empathetic and supportive customer service skills
- Proactive, critical thinker and strong problem solver
- Good listener, problem solver and people person
- Experience in customer service, sales or account management preferred
- Confident using Google Suite and Salesforce; quick to learn cloud contact centre software
- Enjoys working in a team toward goals, deadlines and KPIs
🎁 Benefits
- Power your career: learn from industry experts and leaders
- Access parental leave: 14 weeks primary carers, 6 weeks secondary + super
- Work with flexibility: hybrid workplace combining office and remote
- Flexi Leave Days: one extra paid day per quarter
- Floating public holiday: take a day your way
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