Related skills
javascript saas python zendesk e-commerce📋 Description
- Provide timely, accurate, empathetic technical support across AfterShip's product suite.
- Collaborate with Support, Product, and Engineering to diagnose issues and share feedback.
- Contribute to scalable support processes through documentation, automation, and improvement.
- Work in a fast-paced, global SaaS environment with cross-functional teams.
- Office presence in downtown Toronto with hybrid schedule (2x per week).
🎯 Requirements
- 2-4 years in technical/application support (SaaS/e-commerce/enterprise).
- CS background preferred (B.Tech/M.Tech/BCA/MCA/B.Sc IT/M.Sc IT).
- Ticketing tools: Freshdesk preferred; Zendesk, Salesforce, ServiceNow; HubSpot a plus.
- APIs/webhooks understanding; Postman/Insomnia for API testing.
- Ability to read code in Python or JavaScript.
- SLA/KPIs knowledge (FRT, AHT, CSAT) and focus on customer outcomes.
🎁 Benefits
- Great Place to Work Certified.
- Innovative and Inclusive culture.
- Flexible work setup: remote-first or hybrid-flexible.
- Healthcare coverage from day 1.
- Retirement plans with company match.
- Unlimited PTO.
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