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payments documentation fintech customer service onboarding📋 Description
- Provide telephone-based support to affiliates and merchants across NMI products
- Assist via email and online ticketing as needed
- Maintain high level of customer service at all times
- Onboarding new and existing customer accounts
- Training customers on onboarding and reporting tools
- Attendance in Cape Town office for US working hours is required
🎯 Requirements
- Excellent customer service skills
- Excellent all round IT knowledge
- Excellent attention to detail
- Proven problem solving ability
- Experience in payments/FinTech industry
- Experience of using a customer ticketing system
🎁 Benefits
- Annual salary of R280,000 - R315,000, dependent on experience
- Annual bonus scheme based on performance
- 15 days holiday + 12 public holidays each year
- 45-hour work week
- Family-friendly policies including paid maternity and paternity pay
- Training budget to support development
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