Related skills
payments documentation customer support onboarding ticketing system📋 Description
- Onboard new and existing customer accounts
- Train customers on onboarding and reporting tools
- Support internal colleagues with product queries
- Update knowledge garden content for customers
- Update internal documentation
- Coordinate with acquirers to ensure compliant solutions
🎯 Requirements
- Excellent customer service skills
- Excellent IT knowledge
- Excellent attention to detail
- Proven problem solving ability
- Experience in IT Helpdesk or Support role
- Experience using a customer ticketing system
🎁 Benefits
- Annual bonus scheme
- 25 days holiday plus bank holidays
- Workplace pension
- Private medical insurance
- Remote-first culture
- Company training budget
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