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customer service leadership english operations📋 Description
- Ensure efficient operation and great customer experience
- Resolve issues the team needs help with
- Oversee break schedules
- Monitor workload, efficiency, duties and team well-being
- Keep team informed on updates and news
- Escalate cases needing other departments or Team Leads
🎯 Requirements
- Be proactive, service-minded and enjoy working with people
- Able to give constructive feedback empathetically
- Proficient multitasker with an analytical mind
- Proven track record in support roles with KPIs or feedback
- Fluent in English
- Understands support operations and how the parts connect
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