Support Representative, Tier I

Added
2 hours ago
Type
Full time
Salary
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Related skills

crm customer support salesforce zendesk omnichannel

๐Ÿ“‹ Description

  • Answer calls, emails, and chats from Hudl users.
  • Be the first contact for questions and technical help.
  • Guide teams and athletes to use Hudl effectively.
  • Listen with empathy and provide creative solutions.
  • Collaborate with teammates to deliver great support.

๐ŸŽฏ Requirements

  • Empathy to understand user needs.
  • Eager to work directly with users.
  • Strong communication via email and phone.
  • Customer service experience.
  • Technical know-how and troubleshooting skills.
  • CRM experience (Salesforce, Zendesk).

๐ŸŽ Benefits

  • Flexible work-life harmony with remote options.
  • Autonomy to own your work.
  • Career growth and ongoing professional development.
  • Supportive environment with resources to succeed.
  • Wellbeing resources and Employee Assistance Program.
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