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jira confluence healthcare medicare m3p📋 Description
- Resolve declines, portal login, and dashboard issues.
- Provide empathetic support by phone and email.
- Document issues in Jira and update Confluence instructions.
- Support Medicare members via M3P and HPA products.
- Investigate root causes to ensure smooth transactions.
- Collaborate with Product Technical Support to improve tools.
🎯 Requirements
- Technical problem solving and root-cause analysis.
- Excellent written and verbal communication.
- Proficiency with Jira and Confluence.
- Ability to troubleshoot across multiple platforms.
- Empathetic, customer-focused with healthcare context.
- Detail-oriented with data handling integrity.
🎁 Benefits
- Medical, dental and vision insurance
- $4,400 annual HSA contribution
- Paytient Health Payment Account (HPA)
- 401k with 4% employer match
- Five weeks of annual PTO
- Week-long fully paid summer break
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