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salesforce css html snowflake sql📋 Description
- Serve as a trusted product expert and first contact for inbound questions.
- Diagnose and fix issues, answer product questions, and guide best practices.
- Own customer inquiries end-to-end, incl. how-to, break-fix, and configs.
- Master the dashboard, integrations, and troubleshooting steps.
- Collaborate with CS, AMs, Product, and Engineering to ensure seamless experiences.
🎯 Requirements
- 1-2 years of experience supporting technical products (SaaS or mobile).
- An associate degree, technical boot camp, or equivalent.
- Proficiency with case management tools (Salesforce, Zendesk).
- Hands-on experience with HTML, CSS, APIs, and/or SQL.
- Experience with Postman, Snowflake, Kibana.
- Domain knowledge of SaaS, Mobile, APIs, Marketing Automation; basic programming; strong English.
🎁 Benefits
- Competitive compensation, may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive medical, dental, vision, life, and disability coverage.
- Great Place to Work-certified culture with development opportunities.
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