Related skills
salesforce zendesk apis bpm zendesk_ecosystem📋 Description
- Direct a team of Systems Engineers and Administrators for omnichannel platforms.
- Define standards, manage vendors, and align with Product and Engineering.
- Ensure high availability and reliability of support channels and tools.
- Lead Zendesk ecosystem initiatives and enterprise integrations.
- Architect integrations with Salesforce and data warehouses for a single source of truth.
- Translate ops metrics into actionable insights and ROI.
🎯 Requirements
- 5+ years owning enterprise tooling in high-growth environments.
- 2+ years leading technical teams and mentoring.
- Deep fluency in contact center infrastructure and Zendesk ecosystem.
- Architect integrations between Zendesk, Salesforce, and data warehouses.
- Strong ownership of business process design and performance issue resolution.
- Data-driven, scalable solutions to operational bottlenecks.
- Hands-on API experience extending system functionality and launching new services.
🎁 Benefits
- 100% medical plan premium coverage option.
- Health Savings Account funding.
- Fertility and adoption benefits.
- Headspace mindfulness app subscription.
- Flexible paid time off.
- 12 weeks paid parental leave and family care leave.
- $100 per month remote stipend.
- Retirement benefits with employer match.
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