Related skills
reporting zendesk macros workflows slas📋 Description
- Keep Zendesk working for the team
- Design, maintain Zendesk views, macros, routing, SLAs, and triggers
- Set up automations to reduce manual checks and ensure correct queueing
- Continuously improve workflows; review queues and metrics
- Collaborate with Support Engineers; coordinate with Product/Engineering
- Internal tooling role; not customer-facing
🎯 Requirements
- Zendesk admin or power user experience
- Knowledge of priorities, SLAs, escalations, backlog
- Strong analytical and problem-solving skills
- Fluent in English
- Comfortable part-time remote work in Poland
- Nice to have: prior Support Ops or Zendesk admin experience
🎁 Benefits
- High-impact role where small improvements matter
- Autonomy to manage your time and propose changes
- Collaboration with Support Engineers and cross-functional teams
- Fully remote setup within Poland
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