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analytics data ai apis chatbots📋 Description
- Develop and optimize support tools and workflows.
- Increase AI-driven case resolution with automation.
- Improve CSAT by refining AI responses and processes.
- Drive MRR growth by scaling support with AI.
- Streamline workflows and improve AI/human handoffs.
- Collaborate cross-functionally to modernize support operations.
🎯 Requirements
- 2+ years in support operations or related role, or technical degree.
- Hands-on with AI-driven support tools (chatbots, automation) and eager to deepen.
- Curious, adaptable, and comfortable in fast-paced environments.
- Data-informed mindset; use metrics to guide decisions.
- Technical fluency with support systems, internal tools, and APIs.
- AI fluency: use AI tools, test and refine, measure results, adapt.
🎁 Benefits
- Stock options + 401(k) with 4% match.
- Medical, dental, and vision coverage + FSA options.
- Unlimited PTO + company holidays.
- Paid parental leave up to 12 weeks after 6 months.
- Life insurance + short/long-term disability coverage.
- Work From Anywhere Month + meeting-free weeks yearly.
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